Terms & Conditions

AI processing requests are performed asynchronously. The user is responsible for retrieving the results in a timely manner. For security reasons and resource optimization, temporarily cached results are irrevocably deleted after 24 hours at the latest. There is no entitlement to permanent storage of this temporary data.

To prevent abuse and ensure availability for all users, the number of AI requests per Pro account is limited to 200 requests within 24 hours. This quota is reset daily at midnight (German time, CET/CEST).

The AI features of KiwiCV may only be used to create and improve application documents within the platform. Use for purposes outside the system is not permitted.

We reserve the right to limit the maximum number of tokens per request to a reasonable level for resume optimization. Automated use or mass scraping of AI responses is prohibited.

Holders of a Pro Pass receive access to AI-driven optimization features without individual billing per request. This access is intended for private use in the context of job searching.

The purchase of a Pro Pass represents a completed one-time payment for a specific service. This is not a subscription; there is no automatic renewal.

As a consumer you have a statutory right of withdrawal of 14 days from the conclusion of the contract. The conditions, the period and the procedure are set out in our Withdrawal Instruction, which also contains the model withdrawal form.

If you withdraw within that period, we reimburse the full price paid. Apart from the statutory right of withdrawal, we do not offer refunds. A Pro Pass is not transferable between user accounts.

When purchasing multiple time-limited Pro Passes, the validity periods are added together ("stacking"). The term of the new pass only begins after the currently active period has expired.

Access periods and daily usage limits are calculated based on Central European Time (CET/CEST). Time-based passes expire at 23:59:59 on the final day of the total accumulated access period.

You may delete your user account at any time without providing a reason. Upon account deletion, the contractual relationship ends with immediate effect.